Terms and Conditions

Please note that this agreement is a legally binding contract that should be read in its entirety.

Before availing of the Soie Lisse Service ("Soie Lisse" or the "Service"), please take the time to read these Terms and Conditions (T&C), which govern the terms under which you may access and use this site and the Service.

By using the Service, you acknowledge that you have read and understood the T&C and you agree unconditionally to be bound by it and all amendments, revisions and additions which we may at our absolute discretion effect from time to time, without notice to you, by posting the updated T&C on this site.

The words "You", "Your" and "Yours" refer to Soie Lisse users. The words "We", "Us" and "Our" refer to Ayannah Information Solutions, Inc.

In consideration of your use of the Service, you agree that:

  1. 1.     ACCEPTANCE

By using the Service, you accept and agree to be bound by all operational rules and general terms and conditions governing the Service, including without limitation, all the following sections of this T&C. You likewise agree to be bound by any and all laws, rules, regulations and official issuances applicable to the Service, now existing or which may hereinafter be issued and prevailing at the time of your use of the Service, as well as such other terms and conditions governing the use of other facilities, benefits or services which we may make available to you in connection with Soie Lisse.


2.    OVERVIEW OF THE SERVICE

Accessing the Service allows you to purchase items as may be made available from time to time on the site, including but not limited to health, beauty and personal care items.

  1. 3.     USE OF THE SERVICE

 

  1. Eligibility Requirements. You must be at least eighteen (18) years old, with an existing credit card, PayPal account, and email address to be able to use the Service.
  2. First Use. You acknowledge that by opening a Soie Lisse account for the first time, you are requesting us to process your application, which we may accept or reject at our sole discretion, subject to our acceptance criteria. You further acknowledge that your application may be subject to a processing time of one (1) to three (3) days.
  3. Registration and Required Information. To process your application, first-time users of the Service will be required to provide true, accurate and complete information regarding your: name, email address, and date of birth. In the course of your use of the Service, you may be further required to provide the following details: nationality, residential address, delivery address, primary contact number, and alternate contact number. By opening a Soie Lisse account and using the Service, you warrant that you are of legal age, have provided true information and are fully authorized to sign, register for, and avail of this Service.
  4. Anti-Fraud Measures. We implement strict anti-fraud measures. We may block or suspend your account or otherwise put your transaction on hold or turn down yout order,  should we suspect unlawful use, or detect inconsistencies which indicate a pattern of fraud. To lift this temporary ban, you will have to send an email to help@soielisse.com and provide your Soie Lisse username, full name and/or PayPal email address. Please note that we will never ask you for any of your passwords.
  5. Notifications and Updates. From time to time, you may receive updates, announcements or other news related to Soie Lisse to your registered email address. Please let us know if you would rather not receive such updates by sending an email to: help@soielisse.com.
  6. Payment. In availing of any Soie Lisse service and paying for the same, you authorize your credit card company or PayPal to debit from your account the amount of your transaction.


i.    Chargebacks
In cases when you request for chargeback (e.g. fraudulent use of credit card) with your credit card company, an investigation will be conducted by the partner payment gateway between Ayannah Information Solutions, Inc and the concerned credit card company or bank. During investigation, all pending transactions you have will be cancelled and the full amount of the pending transactions will be credited back to your Paypal Account. Your account may also be temporarily suspended.

ii.    Fraud

Credit card fraud will be reported to the proper authorities and dealt with accordingly.

  1. Limitations of Service. Transactions may be delayed or otherwise restricted as a result of our verification process including but not limited to delays in contacting you or locating your address and compliance with applicable law.
  2. Service Level Agreements. We commit to deliver:

i. any completed order/transaction, within five (5) to seven (7) days,  subject to product availability and the completion of accurate delivery details.

SOIELISSE.COM has the option to contact you to correct any mistakes in the shipping details inputted by you but is under no lawful obligation to do so.

If the address you specified is found incorrect in the course of delivery we will notify you via email. This transaction however, is considered fulfilled and entitles us to the full amount of the transaction. Request for redelivery is subject to approval and any additional cost for redelivery of item will be charged accordingly.

  1. Unauthorized Use. You agree that your use of the Service shall not violate this T&C , or any laws, rules and regulations relating to money laundering, fraud, or the funding of terrorist activities.
  2. Shipping Policy

Order Processing
Orders are processed daily from Mondays through Fridays. Orders received before 12:00 pm (Phil Time) are processed on the same day while orders received after this time, are processed on the next business day.  If your order was placed on the following dates: Friday (after 12:00 pm), Saturday, Sunday, or on a Holiday, such order will be processed on the next business day.

Product availability
If your order is out-of-stock, Soie Lisse will notify you by email if and when the item becomes available, or if the item has been phased-out, as the case may be.

Shipping
Soie Lisse delivers ordered goods through any of our in-house courier group, authorized courier partner, or our merchant authorized couriers.

Orders are normally dispatched on the next business day following the day they were processed except when otherwise stated in the description of the item as displayed. Turnaround time for delivery will depend on the product category and the area of destination.

Metro Manila/Outside of Metro Manila

5-7 working days

 

Soie Lisse may charge additional fees for delivery of products outside Metro Manila. However, Soie Lisse shall not be responsible for, and shall not be liable for any damages, whether direct, incidental, special or consequential, arising from the handling and delivery of ordered goods by its authorized courier.

Soie Lisse cannot guarantee the actual delivery date for certain products in its website that are outsourced.

  1. 4.     SEPARATE AGREEMENTS

By availing of the Service, you acknowledge that we provide the Service only. You acknowledge and accept that your payments are conducted through credit cards or PayPal and as such, you are also subject to the respective credit card and PayPal End User Agreements.

5.    RESPONSIBILITY OF USER

You are responsible, at all times for ensuring that any communication or transaction through PayPal and/or the Service is properly and correctly sent to the email address you have specified and that you alone are accessing or authorizing access to your PayPal account. You expressly agree that any mistake or negligence shall be solely for your own account, and you shall hold us free and harmless from any damage or liability arising from such mistake or negligence.

6.    AVAILABILITY TO AND MODIFICATIONS OF SERVICE

We reserve the absolute discretion to make the Service available to you from time to time, to determine the scope of the Service, apply transaction limits, change procedures for transactions, and other matters pertinent to the Service without need of notice or responsibility to you. You understand that by using the Service after any modification or change has been effected, you have agreed to such modification or change. If any of the revised terms and conditions is unacceptable to you, you must inform us of your objections immediately and discontinue your transaction. You understand that while the Service is available 24-hours a day, 7 days a week, it may not be available at certain times due to maintenance and/or computer, telecommunication, electrical or network failure or any other reasons beyond our control. Therefore, we shall not be liable to you if you are unable to gain access to the Service or if there is a resulting delay in the transaction.

7.    TRANSACTION RECORD

We will not print any confirmation for your transaction, although we will send you a confirmation to your Soie Lisse and PayPal -registered email. You may also produce a print-out of your transactions from your own computer terminal.

8.    PASSWORD USE

You acknowledge that any access to or use of the Service cannot be made without your Soie Lisse password. You are entirely responsible for keeping your password secret and confidential and you shall not disclose the password to any unauthorized person and take all steps necessary to prevent discovery of the password by any unauthorized person.

9.    REPORT OF & LIABILITY FOR UNAUTHORIZED USE

Please inform us immediately if you find out or suspect that someone else knows your password or that unauthorized transactions or any other breach of security have taken place. We advise that you promptly examine your transaction records and PayPal balance and email us at help@soielisse.com immediately if you discover any discrepancies, omissions, inaccuracies or incorrect entries. You are liable for all losses prior to your reporting any discovered or suspected discrepancies, omissions, inaccuracies or incorrect entries or if you act fraudulently or with negligence, including your failure to properly safeguard your password, or to immediately report any unauthorized transaction made.

10.    LIMITATION OF LIABILITY

In no event will we, our affiliates, partners, service providers or suppliers and their respective shareholders, officers or employees be liable for any direct, indirect, punitive, exemplary, special or consequential damages of any kind arising in any manner from this site or your use of this Service, or errors or defects therein. If any of us are found liable for any grossly negligent or fraudulent act or omission, our liability shall be limited to the amount of the relevant transaction. You acknowledge and accept that we shall not be liable to you for any direct, indirect, incidental, special or consequential loss or damages arising in any way out of the use of the Service.

11. INDEMNIFICATION

You agree to defend, indemnify and hold us, our partners, affiliates, service providers, and respective shareholders, officers or employees, free and harmless from any claims or damages relating to this agreement, or your use of this Service, and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any action in connection with this Agreement.

12.    DISCLAIMER OF WARRANTIES

We make every effort to ensure that the Service we provide is secure, cannot be accessed by unauthorized third parties, and is virus-free. However, you expressly agree that your use of the Service is at your own risk. We do not warrant the security, integrity, secrecy or confidentiality of any information or transaction transmitted through any relevant internet service provider, network system or such other equivalent system in any jurisdiction. Nor do we warrant that any information, communication or transaction transmitted or conducted through the Service is not corrupted, free from unauthorized access or interference and/or virus-free. We expressly disclaim all warranties of any kind, whether express or implied. We make no warranty that the Service will meet your requirements. We further disclaim and make no warranties, express or implied, with your use of PayPal as a mode of payment.

13.    INTELLECTUAL PROPERTY RIGHTS

You acknowledge that the content, including the text, software and graphics, and all proprietary information relating to or in connection with the Service and all updates thereof, including without limitation trademarks, trade names, service marks, patents and/or copyrights, are protected by intellectual property and other proprietary laws, and shall at all times remain vested in us. You may retain a copy of the pages of this site solely for your personal record-keeping purposes, and you agree not to copy, use, or alter the same in any way.

14.    ENTIRE AGREEMENT

This document sets forth the complete and entire agreement between you and us, superseding any prior offers, representations and promises made to you by our customer service representatives or employees. If any part of this agreement is found invalid, the remaining provisions shall remain in effect.

15.    GOVERNING LAW

This agreement shall be governed by, and interpreted in accordance with the laws of the Republic of the Philippines and the exclusive venue for all suits to enforce this agreement shall be the proper courts of Pasig City, Metro Manila, Philippines to the exclusion of all other tribunals.

16.    QUESTIONS/COMMENTS

For your questions, comments, or requests for further information, you may reach us online at info@soielisse.com or at Unit 3003, Jollibee Plaza, F.Ortigas Jr., Rd., Pasig City, Philippines.

Refund Policy

In the event that an order is not fulfilled solely based on the fault of SOIELISSE.COM, we guarantee replacement and/or refund in accordance with the conditions stated herein. All refund requests should be emailed to help@soielisse.com 24 hours before the scheduled delivery date for our evaluation. Once approved, we will be crediting your credit card or PayPal with the correct amount.

You must ensure that the delivery address you have provided is accurate and complete. We will gladly accept returns and exchanges if the item/s you have received are incorrect and/or are not in its proper condition (due to no fault of the user). You may return it in its original packaging along with all its associated accessories and contents within 7 days from the day it was received. We reserve the right to refuse returns if we deem the item is not in its proper condition.

If the item for return/exchange is accepted we will gladly reimburse any cost incurred for the return subject to our preapproval.

For products with a short expiry date or if for any reason the product that you have chosen is not available any more, a Soie Lisse representative will contact and confirm with you the equivalent product that would be substituted to fulfill your order.